Login Help - New Customer Account System
Welcome to Our New Login System
We've recently upgraded our customer account system to provide you with better security and a more convenient experience. Here's everything you need to know:
How to Log In
- Go to the login page and enter your email address
- Click "Continue" or "Send code"
- Check your email for a 6-digit verification code
- Enter the code on the login page
- You're in! You'll stay logged in for up to 90 days
Why Did We Change?
This upgrade provides:
- Better Security: One-time codes are more secure than traditional passwords
- More Convenience: No need to remember passwords or reset them
- Stay Logged In: Once you log in on your device, you'll remain logged in for up to 90 days
- Better Account Management: Easier access to your orders, courses, and account information
Frequently Asked Questions
Q: I didn't receive the verification code. What should I do?
A: Please check your spam/junk folder. If you still don't see it, wait a minute and request a new code. Make sure you're using the correct email address associated with your account.
Q: Can I still use my old password?
A: The new system uses verification codes instead of passwords for enhanced security. You no longer need to remember a password.
Q: Do I need to log in every time I visit?
A: No! Once you log in on your device, you'll stay logged in for up to 90 days, so you won't need to enter a code each time.
Q: Is this change permanent?
A: Yes, this is our new login system for all customers. It's designed to make your experience safer and more convenient.
Q: What if I use multiple devices?
A: You'll need to log in once on each device, but then you'll stay logged in on that device for up to 90 days.
Still Have Questions?
If you need further assistance, please don't hesitate to contact us <zidong@taichizidong.com>. We're here to help!